There's people who pay for others to level them up, so naturally someone wouldn't be too interested in helping someone for free, mainly because doing that doesn't really give them much in return, not to mention, I used to help people level up, but most would just end up quitting a few days later and there's been a ton of people who've had the same experience, and we're tired of wasting our time and Rep on people who are pretty likely to leave.
Though there's A TON of players who would help you or others out with knowledge-based stuff and guide you through your early levels so you actually have some experience for later on; on Forums, on Discord chat and even in game (naturally there's bad people too).
Guides are very outdated and they're not very newbie-friendly. They're also being re-written at the moment, so I would rather rely on others for now.
I would recommend you to post any concerns here or on server's Discord chat so that people can guide you. Learning's hard, but it's not impossible, most of the stuff you'll catch along the way.