Mistake on opening Guiding Chest (lvl 35 tier) after class promotion

[Everlorde]

Hi ,

I have made a horrible mistake on opening the chest after my class promotion (Cleric). I hope the support team can log in my account and open the chest for me as I could not get the item I need to assist me in future adventures in game. I really need the item in order to proceed to fight in Forsaken City. Appreciate the effort on your assistance.

http://imgur.com/a/Ic1pN - Error message shown after I attempt to open the chest.

Thank you in advance,
IGN: Everlorde

 

[Zankza]

I'll see what I can do to make those golden boxes compatible with second classes.

 

[Everlorde]

Thank you for your effort.

 

[Leba]

I'll see what I can do to make those golden boxes compatible with second classes.

I second this so hard. It's easily one of the most frustrating things which are so easy to overlook and can pretty much make the game experience for newer players much harder.