I got Haked

[BankBank]

Zankra can u help me in it someone enter in my account take my itens all and i cant do nothing now he selling all in trade pet 23 con 22 str ca frame he got my uns 55 tatto and agi lv 50 rings he are OverLord --" my char is TrapsonDW he scammed my annother char champ BobSponja too he got pets and Tatto from it you can check trade account please help me thx

 

[BankBank]

Scammer name is OverLord he scamm my 2 account TrapsonDw and BobSponja if u can help me please do it i need my itens back ;(

 

[Murilo Albuquerque]

he are selling in world itens now ;X
and i sayd to him i know u got all and he say come buy it i selling chap he kidding me --"

 

[Murilo Albuquerque]

im the owner of accounts that he hack it --"

 

[Murilo Albuquerque]

i just w8 for your fair decission thx anyways Zankra ;/

 

[kyekyrol]

@Zankza

 

[Muriloa]

he never reply PM's just in forum i think thx Kye :/

 

[BankBank]

im still w8 ur answer Zankra Hope u can do something about that hacker

 

[Zankza]

You didn't get hacked, you got social engineered. That's a big difference, due to your neglect you failed to keep your accounts secure. We do not have level of comprehensive of tools to help aid genuine players lost items. If I were to aid you, a lot more will come forward and eventually bad people will start claiming on every losses as "hacked" and thus staffs are flooded with too much requests because every case takes easily many hours to analyze and recover items, whole accounts takes days. We do not have that level of budget or staffs to provide that quality yet.

Remember: Accounts do not get hacked. It is only players' neglect that has costed them troubles.