after the new version being installed, when i log in mychar's are not there

[aliahsan]

When I loged in my chars are not there. but those chars are there on the web page

 

[Dakiller]

When I loged in my chars are not there. but those chars are there on the web page

Run a version check.

 

[Spidpex]

Sometimes, it helps just restarting your pc aswell, and/or even reinstalling the game

 

[Zankza]

Missing directX is common cause.

https://www.microsoft.com/en-us/download/details.aspx?id=35