unable to locate account, failed to open item mall?

[Mumei]

How to fix this issue thanks

 

[Zankza]

We are working on this, Please be patient.

Thanks

 

[Mumei]

hi, how do i bought rum? and what is the is of rum barrels?

 

[Zankza]

Rum barrels are tied to your forum account, you need to decide which game account you wish to redeem rum barrels into.

Rum Barrels = Forum Account
Rum = Game Account

Rum Barrels are accessible from any game account under your forum account, but once you redeem rum barrels into rum, it becomes permanent bound to chosen game account and can purchase items with rum.

 

[ckash1017]

@Zankza i purchased rum and now i seen paypal refunded my payment will this get me banned? iam trying to resolve this problem i hope u dont bann me.let me know please.

 

[Zankza]

Your account goes in bad standing only if the balance goes negative, so purchase and refund all you want, but once your balance goes negative (you redeem rum barrels and then refund your payment) that's when bye-bye.

 

[ckash1017]

@Zankza ohh ok i didnt know thanks for clearing that up its the weekend now i must wait till monday to fix this issue once again sorry for this issue.
and can i just donate again and clear the negative rum barrels?

 

[Zankza]

You may purchase to get back into positive balance and thus back to good standing.