Rum/Item Mall Issue

[uHavoc]

I bought some rum to get a fairy for my new character but the rum isn't showing up on my character in game. Help please

 

[Zankza]

Hi,

Welcome. I have question, are you familiar with our rum barrels and rums distinct? IE you must exchange one into other one before using points.

 

[uHavoc]

Yes, im familiar with rum barrels. That is what i bought, i payed through paypal. If i need to do more after buying them to use them in game i was not aware of that, however.

 

[Zankza]

Yeah, but did you know that you need to exchange rum barrels into rums first? because it seems that you haven't exchanged it.

 

[uHavoc]

Yes i am aware of that, the issue is that the rum barrels aren't showing up in game on my character.

 

[Zankza]

So please help me understand, what balance were you expecting? because everything on my end looks bout right.

 

[uHavoc]

i was only expecting 10. I'm just not sure why it isn't showing up in game for me. when i check the balance for my account it is correct. i just cant access it in game

 

[Aimen]

bro why when i log my acc i cant fund my chercter they delit it plz anser me bro

 

[Zankza]

Aimen, this is uHavoc's topic, please create your own support topic.

 

[Zankza]

i was only expecting 10. I'm just not sure why it isn't showing up in game for me. when i check the balance for my account it is correct. i just cant access it in game

It is showing up for me, it's just that you havent yet exchanged rum barrels into rums

Rum Barrels = Forum/Global Account
Rums = Game/Single Account

 

[uHavoc]

i got off for a couple hours and came back and they were there. not sure what was wrong. thank you for the help and sorry for any inconvenience