Not able to use soft keyboard

[drnimo]

I just installed the game and am unable to create a character even because i cant get past the creation of the security code because i cannot use the soft keyboard. my mouse clicks and using enter does not help on this screen. I have whitelisted the game on my antivirus and installed the latest java runtime environment. What should i do to get the game working?

 

[Zankza]

Why cannot you use soft keyboard?

You cannot CLICK or you cannot... well I need screenshot, if you cannot take screenshot, record with your mobile phone as you attempt to use soft keyboard.

 

[drnimo]

the soft keyboard itself is not working on my screen. my mouse clicking over anything is not working