My account is bugged ?

[Karhu]

When I am trying to log into my account everything is working fine apart from my characters.... they're gone even known I have not deleted any of them and on the website it still shows that my characters exist. When I am trying to create a new character the game stops working and crashes. My girlfriend has had a similar problem but in her case out of 2 characters only 1 was gone but it came back to normal after about 2 minutes. I hope someone can help me with this problem. Thanks !

 

[Zankza]

Can you provide a screenshot of the problem?

 

[Karhu]

 

[Zankza]

Reinstall the client.

 

[Karhu]

I have tried both reinstalling and updating the client and it has help on my girlfriends account but mine is still the same.

 

[Zankza]

Just to be clear here: What game account are you entering (as shown in the screenshots)?

 

[Karhu]

Yes I am using the account as shown in the screenshots. It is my only account as well

 

[Zankza]

Have you had opportunity to enter your game account on different PC? Perhaps your laptop? To rule out hardware problems?

 

[Developer]

Yes I am using the account as shown in the screenshots. It is my only account as well

Could you please do this?
https://devxf2.piratekings.online/forum/threads/guide-submitting-game-crash-reports.1060/

 

[Karhu]

Problem solved, thanks a lot !!!!!

 

[Zankza]

Problem solved, thanks a lot !!!!!

Wait, how did you solve the problem?