Lost Rums !!! Zankza

[ovidiurus92]

Zankza. i lost my Rums ... i was afk when server was restarted and now when i wanted to buy something from Mall all my rums are gone. i have left only Rums Barrels but Rums from Mall Game is gone. is the second time when my Rums was lost. please check that error and do something

 

[Zankza]

We have already returned the missing rum, please do not contact us multiple times already.

 

[ovidiurus92]

No man. My rums are not returned....

 

[Zankza]

Starting on Sunday, June 4, 2017 2:16:29 PM
You had zero rums, exchanged 108 rum barrels into rums.
Purchased Caribbean for 49 points. 59 rum left.
Purchased Pseudo Air Cannon for 39 points. 20 rum left.
Fusion catalyst, two of them, for 14 rum, 6 left rum left.
Exchanged 50, 56 rum left.
Bought fairy rations, 45 rum left.
Bought other fairy ration, 34 left.
Bought andes pass, 25 left now.

You never had "743" rum as you claim.

 

[ovidiurus92]

*741* and i had, look at entire rums purchase and purchase items. Then calculate and you see 741 rums missing. I know what i'm talking, te 741 rums was on my other account. Not the main.

 

[Zankza]

I have checked all of your accounts and none of them made big exchanges (albeit ever reached "741" balance) in last few days, I think you are seriously confused.

But worry not, I will call @Developer for second look and maybe he will have his eyes on something that I'm missing as I've already inspected every transaction on every account, everything adds up well.

 

[ovidiurus92]

Ok. I wait for Developer to solve that. And is not about 741 rums, i have money 75$ i make in 5 hours. Its about that problem because i had rums and now are gone, if that problem is not solved you will lose 1 maller. I'll never buy rums again. Thanks

 

[LukycaBlack]

LOL

 

[ovidiurus92]

So? About my problem? Any news?

 

[Zankza]

for sake of your support, could you please explicitly tell me we are talking about strictly YOUR forum account, you are not talking about some other forum account right?

 

[ovidiurus92]

Nop, this account

 

[ovidiurus92]

so... ? can i get an answer?

 

[Zankza]

The problem with your claims is that it contradicts our transaction history, there is literally every kind of item mall purchases that all adds up to correct amount of rums you've bought. I don't think anything was ever truly lost, you might have allowed someone else to entered your account and act on some things that you didn't intend or acknowledge.

 

[LukycaBlack]

@Zankza mobile payments work without problems?

 

[Zankza]

@Zankza mobile payments work without problems?

Sure.

 

[LukycaBlack]

Sure.

Great news, gonna help to server a bit.

 

[ovidiurus92]

Ok. Is fine... i knew that will happen, but today you lost 1 maller ... have a nice day.

 

[ovidiurus92]

Stats
You've purchase 2900 Rum Barrels this month, You've already reached the highest possible quota tier this month ! You are currently in Tier 3 which means at end of month you will receive 180 Rum Barrels for free
Quota History
Time Action
2017-06-08 18:53:20 You purchased 100 Rum Barrels, You now have purchased 2900 in this month
2017-06-08 18:52:38 You purchased 250 Rum Barrels, You now have purchased 2800 in this month
2017-06-06 21:35:03 You purchased 50 Rum Barrels, You now have purchased 2550 in this month
2017-06-05 17:06:01 You purchased 50 Rum Barrels, You now have purchased 2500 in this month
2017-06-04 14:05:23 You purchased 150 Rum Barrels, You now have purchased 2450 in this month
2017-06-04 08:29:20 You purchased 250 Rum Barrels, You now have purchased 2300 in this month
2017-06-03 22:39:40 You purchased 100 Rum Barrels, You now have purchased 2050 in this month
2017-06-02 17:27:30 You purchased 250 Rum Barrels, You now have purchased 1950 in this month
2017-06-02 14:04:45 You purchased 200 Rum Barrels, You now have purchased 1700 in this month
2017-06-01 18:37:26 You purchased 500 Rum Barrels, You now have purchased 1500 in this month
2017-06-01 07:37:05 You purchased 1000 Rum Barrels, You now have purchased 1000 in this month
2017-06-01 00:00:53 May Quota
You've purchased 2269 Rum Barrels this month, and that means you are in Tier 3.
Tier 3 receives 180 Rum Barrels as bonus. 180 Rum Barrels have been added into your account!
2017-05-31 19:17:36 You purchased 100 Rum Barrels, You now have purchased 2269 in this month
2017-05-26 19:29:14 You purchased 150 Rum Barrels, You now have purchased 2169 in this month
2017-05-25 22:03:48 You purchased 1000 Rum Barrels, You now have purchased 2019 in this month
2017-05-07 17:06:43 You purchased 128 Rum Barrels, You now have purchased 1019 in this month
2017-05-07 17:05:55 You purchased 128 Rum Barrels, You now have purchased 891 in this month
2017-05-07 17:04:56 You purchased 128 Rum Barrels, You now have purchased 763 in this month
2017-05-02 05:01:25 You purchased 127 Rum Barrels, You now have purchased 635 in this month
2017-05-02 04:55:43 You purchased 127 Rum Barrels, You now have purchased 508 in this month

Time Action
2017-05-02 04:54:52 You purchased 127 Rum Barrels, You now have purchased 381 in this month
2017-05-02 04:53:51 You purchased 127 Rum Barrels, You now have purchased 254 in this month
2017-05-02 04:52:30 You purchased 127 Rum Barrels, You now have purchased 127 in this month
2017-05-01 00:00:30 Apr Quota
You've purchased 1045 Rum Barrels this month, and that means you are in Tier 3.
Tier 3 receives 180 Rum Barrels as bonus. 180 Rum Barrels have been added into your account!
2017-04-15 16:31:31 You purchased 123 Rum Barrels, You now have purchased 1045 in this month
2017-04-15 16:30:17 You purchased 123 Rum Barrels, You now have purchased 922 in this month
2017-04-11 18:20:13 You purchased 61 Rum Barrels, You now have purchased 799 in this month
2017-04-10 14:08:07 You purchased 123 Rum Barrels, You now have purchased 738 in this month
2017-04-08 14:17:45 You purchased 123 Rum Barrels, You now have purchased 615 in this month
2017-04-08 14:16:23 You purchased 123 Rum Barrels, You now have purchased 492 in this month
2017-04-08 14:15:13 You purchased 123 Rum Barrels, You now have purchased 369 in this month
2017-04-08 09:28:01 You purchased 123 Rum Barrels, You now have purchased 246 in this month
2017-04-08 08:25:39 You purchased 123 Rum Barrels, You now have purchased 123 in this month

in only 2 months, and you think i care about 75$ ? ...

 

[LukycaBlack]

Whoa dude. Holy shit. I feel so not important for malling 119 rums.

 

[Developer]

We have checked whole exchange and purchase history.
Everything add up perfectly and seems OK. There is no indication of abnormal changes on account balance.
We also did not detected any suspicious account activity or any character data damage.