Hiya dev:$

[Fordstrean]

Hey dev .. tengo una pregunta. Yo abri mi antigua cuenta en la casa de un amigo porque mi pc estaba muerta ... bueno lo cierto es que con la universidad se me olvido y la deje abierta allá ... Ayer compre una nueva pc y voy a entrar y no hay personajes existe la posibilidad de que los recupere?

 

[pooliver]

Hi there. I read your message with a translator. If I understand correctly, you have created a char long ago but unable to find it when you come back recently.
The possible causes can be:
1. You logged wrong isle. A new isle is opened this April. When you open your launcher. Make sure you choose 'tortuga' as your server (old server).
2. I think some chars are deleted by mistake when dev open new isle, that could happen...if that is the case, tell dev your character name and let him check for you.
3. This PKO is opened by servdev in 2016. If you played the game before that, that means your char is not on this PKO game. You'll need to create a new char in this case.