6 accounts - 6 chas are gone! Why?

[Manauar4]

Six characters from 6 accounts are gone!
Why?
I woke up and logged to play! Had an update from nowhere!
Being that I stayed so 5 hours sleeping and off line!
After it's over! The six-figure characters are simply summed up!
Can you help with this !?
3 They were banks, and the third one had the best items to sell in icicle!

 

[Manauar4]

Are almost 4 months in this game i cant lost my chars this way!

 

[Zankza]

First thing first.

do you see your character here in this page?

https://devxf2.piratekings.online/forum/game-accounts/

 

[Manauar4]

yes! i see it!

 

[Manauar4]

another problem: all lance, carcise and phyliis in all city are invisible to me too!

 

[Zankza]

I understand. Just reboot your PC.

 

[Manauar4]

Zankza, thank you for responding quickly to my post!
I delete PKo and make re-install....now i can see all my chars again!